Reader mode issue
Some pages block extension access or do not contain enough article structure for reader extraction. Try a public article, blog post, or essay page first.
Help and launch support
Support
Get help with reader mode, quote saving, Markdown exports, purchases, licenses, and refunds. Most issues receive a response within 2 business days.
Email support@getfocusreader.com or visit FocusReader support. Most issues receive a response within 2 business days.
Service operator
FocusReader is operated by AGENTIC SYSTEMS S.R.L., CUI 55009198, with its registered office at Bulevardul Pipera 84D, Voluntari, Ilfov 077190, Romania.
Quote saving issue
Make sure text is selected before opening the right-click menu. FocusReader saves selected text with the page title, URL, domain, timestamp, and optional category.
Markdown export issue
Chrome may ask where to save the exported Markdown file depending on browser download settings.
Refund policy
FocusReader PRO is refundable for 14 days after purchase if the product does not work for your reading workflow.
License or purchase issue
Automatic activation should show PRO after checkout. Keep the Stripe receipt email for recovery or refunds, and include the purchase email, receipt number, and exact error when contacting support. Do not email or publicly post the full recovery key.
What to include in a support report
- The page URL where reader mode or quote saving failed.
- Your Chrome version.
- Whether you were using free or PRO mode.
- A short description of what happened and what you expected.